The support levels provided by Recordsnet administration services breaks down into several categories, each one covering the kind of communication and metrics necessary to maintain high levels of work performance and adapt to new challenges and situations.
While each category plays a valuable role by itself, combining all four can provide any business with the tools needed to succeed.
A service-level agreement, or SLA, lists what exactly a customer can expect when working with a supplier. More than a declaration of service, the SLA outlines the specifics of what a customer will get and also how they can expect to receive it.
The SLA can show the customer the specific metrics that will be used to measure the services provided by the supplier, how potential challenges will be addressed, the contingencies for unexpected setbacks, and any assurances the customer can employ in the event if the provider fails to fulfill the agreement.
Additionally, the SLA can be used between the customer/supplier and within the supplier’s offices. So if the supplier has to subcontract some details of the task to an outside group or make use of an existing department that doesn’t normally handle the tasks in question, an SLA will spell out what everyone should work towards.
While SLAs spell out exactly what the job is, performance reporting provide the tools to measure or judge how the job is going.
Performance reporting refers to any system a company can use to keep track of a job’s performance. It can be something as simple as recording how many customers a single employee helps in a single day or as complex as judging how effective a new advertising campaign has been with generating new customers.
Regardless of the metrics used, performance reporting provides data that can be analyzed and considered by company leadership. Upon completion, that analysis can lead to new procedures and suggestions that can improve the company’s performance. And because of its adaptive nature, performance reports can be generated for any job or challenge.
Systems have to change with the times, and configuration management allows a company to make those changes while keeping all the right people alerted to those changes.
While employees with system access require knowledge of changes to interior business practices, configuration management also allows vendors and clients to retain any necessary system access points without experiencing an interruption of service.
Communication remains an imperative in business, and configuration management provides that added level of communication wherever the client determines is necessary to exist.
To learn more about standard interfaces and how easily RecordsNet can be used and maintained for your business needs, contact e-Docs USA today.
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